Refunds & Exchanges

You may return any purchased item for any reason. Your satisfaction is our highest concern, so please take the time to familiarise yourself with the following refund & exchange conditions:

• All items must be in new and unused condition, with all tags attached - This doesn't mean that you can't try the item on, rather that it cannot be "worn".
• You must indicate your intention to exchange/return within 14 days of the date of delivery.
  A copy of your Red Chalk transaction receipt must be included with all items being returned for exchange or refund.
• In the case of items being exchanged, we will re-send the new item free of additional carriage charges.
• If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid (less carriage charges) once the item has been returned to us.

Within Australia

• All items must be returned within 14 days of the date of delivery.

Asia-Pacific, USA, UK & Europe

• Items to be returned from outside Australia should be sent no slower than registered air mail and must be endorsed 'return of goods'.

You must pay the return carriage charges, though in the case of an exchange, we will have the new item delivered free of additional charge.

If you remain in any way uncertain, please click here to send us an email or call us on +61 7 3848 7842

Red Chalk is not responsible for any item that is not returned in new, unused and unworn condition. We do not sell pre-worn garments and will not accept the return of any item which is considered used. If you consider the item flawed or faulty, please contact us to organise its return and refund.